Terms & Conditions & Privacy Policy

"aka - the boring stuff"


We are registered in Australia and our registered office is 679 Main Street Kangaroo Point QLD Australia. 

Please read through our Terms and Conditions, we ask that you do not use our services until you have familiarised yourself with them. If you are using or have used our service, it is understood that you have agreed to the terms set forth on this page. When we say "We" "Bubble Marketing", "us", "our" and "our service/s" we are referring to Bubble Marketing Pty Ltd and its respective products and services.

References to "you" "your" "customer" "client" and the like, refer to you, and your agents. These Terms and Conditions can change at any time. It is important that you check back here regularly. Your continued use of this website implies acceptance of any subsequent revisions.

Bubble Marketing’s liability is limited to the amount paid by the customer to Bubble Marketing for work undertaken.

Bubble Service Hours – NEW in 2022! Project Terms & Pricing

An estimation of hours required to complete the project will be provided prior to the commencement of any work. Hours can be purchased in packs of 10, 25 and 50 hours.

All invoices have a 7-day payment term.

Work is logged in 15-minute increments, and a full log can be accessed through the shared excel file sent to you by us. Service hours expire 12 months after the date of purchase.

Important Information for new websites: At the completion of the project, and when all invoices have been paid in full, we will supply you with your website, along with login details to your Rocketspark Dashboard. Title of goods and services created is retained by Bubble Marketing until payment in full has been made by you.


Bubble Marketing reserves the right to alter pricing at any time. Before doing so, notice will be given to you. Your continued use of our services implies an acceptance of the new pricing.

  • Pack of 10 hours is $1,480 + GST.
  • Pack of 25 hours $3,450 + GST
  • Pack of 50 hours $6,400 + GST

Refund Policy

Prior to work commencing:

You will be eligible for a complete refund of your project value if no work has commenced on your project from when we receive payment of your deposit, to when we receive notice in writing that you are cancelling your website project and request a refund.

Once work has commenced:

Once we have commenced work on your project a partial refund may be available to you. Any request for a refund, or partial refund, must be made in writing.

For the avoidance of doubt, your refund will be calculated by deducting costs associated with work undertaken by Bubble Marketing (charged at our current hourly rate) and/or expenses incurred by Bubble Marketing relating to your project up to the date of cancellation. 

We will provide you with a ledger of work completed, and/or expenses incurred, to justify the refund (if applicable) you will be paid. Work undertaken on your project may include, but is not limited to; contact between yourself and design personnel at Bubble Marketing, the commencement of prototypes by Bubble Marketing for your project, the development of a design concept(s) by Bubble Marketing for your project, the sourcing of imagery for your project, time spent on strategy for your website, internal discussions by personnel relating to your project, the allocation of future staffing resources in response to your project sign-off and any time spent building and/or designing your website. Expenses incurred may include the purchase of stock imagery, the purchase of third-party technology products and/or services for your project as well as other, reasonably incurred expenses in building your website.

Following site delivery:

Following design approval, we will supply you with your website, along with your Rocketspark dashboard login details to. At this stage, your website will contain the content you have supplied to us up to the point of design approval, should we not have received content from you, dummy content will be entered onto your website. 

If you elect to withdraw from your website project at this point, no refund will be made available to you. All outstanding payments and invoices will be due in full.

Payment can only be delayed if there are material defects in the site we provide to you, to what we have promised during the proposal, of what you have provided to us to be included on the website, wireframe and/or website design stages. 

Promotional material

Bubble Marketing reserves the right to use client websites, web designs, layouts, prototypes, wireframes, graphics and collateral in advertising and / or marketing initiatives. This may include portfolio examples on our website, case studies and other promotional initiatives.

Your Privacy

Your privacy is important to us. We dislike SPAM as well. We will never sell, lease or distribute your contact details to any 3rd party. We will only reveal data pertaining to your account if compelled to do so by law.

Fair Use Policy

We employ a fair use policy. If we believe, for any reason, that you are not behaving in a manner expected of a Bubble Marketing customer then we reserve the right to terminate your account - effective immediately.

Dispute Resolution

The parties will, in good faith, attempt to resolve any dispute, claim or controversy arising out of or relating to this Agreement by negotiation. Either party may initiate negotiations by providing written notice in letter-form to the other party, setting forth the subject of the dispute and the relief requested. The recipient of such notice will respond in writing within five days with a statement of its position on, and recommended solution to, the dispute. If the dispute is not resolved by this exchange of correspondence, then representatives of each party with full settlement authority will meet at a mutually agreeable time and place within ten days of the date of the initial notice in order to exchange relevant information and perspectives, and attempt to resolve the dispute. If the dispute is not resolved by these negotiations, the matter shall be submitted to mediation in accordance with, and subject to, The Institute of Arbitrators & Mediators Australia Mediation and Conciliation Rules.

If the dispute or difference is not settled within 30 days of the submission to mediation and provided such period is not extended by consent of the parties, it shall be and is hereby submitted to arbitration in accordance with, and subject to, The Institute of Arbitrators & Mediators Australia Rules for the Conduct of Commercial Arbitration.

Notwithstanding the existence of a dispute or difference each party shall continue to perform the Agreement.

This clause shall survive termination of this Agreement.


This website is governed by the laws of the state of Queensland, Australia. Any dispute arising from the use of this website will be settled in this jurisdiction.


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